Contact

Wolfspeed

Powering more. Consuming less. ™

Media/Press Contact

North America | Germany | China

Email Us

Offices

Headquarters

4600 Silicon Drive

Durham, North Carolina, 27703

USA

Tel: +1 919-313-5300

US toll-free: 800-533-2583

Fax: +1 919-313-5558

Directions

Wolfspeed

3028 E Cornwallis Road

Research Triangle Park, North Carolina, 27709

USA

Tel: +1 919-313-5300

Fax: +1 919-313-5696

Directions

Wolfspeed Morgan Hill

18275 Serene Dr

Morgan Hill, California, 95037

USA

Tel: +1 408-462-0964

Wolfspeed Fayetteville

535 W Research Center, Blvd # 209

Fayetteville, Arkansas, 72701

USA

Tel: +1 479-443-5759

Directions

Cree Sweden AB

Kistag?ngen 20B

164 40 Kista, Stockholm, 16422

Sweden

Tel: +46 7-054-328-44

Directions

Taiwan Cree Electronics Company Limited

12F, No.657, Bannan Road

Zhonghe District, New Taipei City,

Taiwan (R.O.C.) 235

Tel: +886 2-8024-3038

Fax: +886 2-2225-1866

Directions

Cree Shanghai Opto Development Limited

16/F, Block 1, Universal Hi-Tech Plaza No. 958 Zhenbei Road

Shanghai, 200333

PRC

Tel: +86 21-5265-8800

Fax: +86 21-5265-8809

Cree Shanghai Opto Development Limited Shenzhen Branch

Unit 1003 & 1005, Block A, Sunhope e?Metro No. 7018 Cai Tian Road Futian District

Shenzhen, 518033

China

Tel: +86 755-8282-5688

Fax: +86 755-8282-5689

Directions

Cree Europe GmbH

Einsteinstrasse 12

Unterschlei?heim, 85716

Germany

Tel: +49 89-548-0740

Fax: +49 89-548-07449

Directions

Cree Hong Kong Limited

18 Science Park East Avenue

Hong Kong Science Park, Shatin, New Territories,

Hong Kong

Tel: +852 2424-8228

Fax: +852 2422-2737

Directions

Cree Japan Limited

2-4-1, Hamamatsu-cho, Minato-ku

Tokyo, 105-6119

Japan

Tel: +81-3-5733-2691

Fax: +81-3-5733-2692

Directions

Cree Malaysia

The CEO

31-15-3A, Lebuh Nipah 5, 11900 Bayan Lepas, Penang,

Malaysia

Tel: +60 4-645-8225

Fax: +60 4-645-8227

Directions

Cree Customer Support Mission Statement

Mission Statement

The mission of Cree's Customer Service function is to always convey a passion for the customer and to consistenly deliver the best service experience.

Vision Statement

Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations.

Statement of Work

Customer Service is any activity provided by a Cree employee that enchances the ability of a customer to realize the full potential value of a Cree product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.

Customer Service Principles

  • Recognize the importance of all customers and the role every Cree employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.
  • Communicate promplty and honestly and via the customer's choice of medium. Try to be brief and clear.
  • Be a voice for the customer. When rules and policies don't make sense to our customers, challenge the way Cree does business and seek opportunities for improvement.
  • When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
  • Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.
  • Strive to make it easy for the customer to do business with Cree to ensure that Cree remains its preferred supplier.